Ombuds : a trustworthy person
« Tell me and I’ll forget, show me and I may remember, Involve me and I learn » Benjamin Franklin
Tensions and disagreements are part of work relations and can even bring opportunities. However, a conflict badly managed can get bogged down and have a negative impact on relationships, productivity and the work atmosphere, potentially leading to more serious situations such as burn-out and harassment.
Are you a business, an association, a school, an NGO wishing to use a method of conflict resolution that is efficient and economical?
I offer a system of monitoring like legal “insurance”: Continuous availability. The appointment of an ombuds is a guarantee of an awareness that businesses are working to improve well-being in the workplace and manage conflicts extra-judicially. This can contribute to improving the work environment, performance and the reputation of a business or institution.
An external meeting place managed by an Ombuds acts as a preventive measure and the Ombuds can in this way:
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- Listent confidentially, independently and impartially to all the collaborators in the company, whatever their position is
- Be alert to understand what is at stake and to defuse conflicts
- Receive grievances individually
- Listen in a benevolent and neutral atmosphere, which is confidential and independent and often sufficient for finding solutions for the professional environment
- Are you an individual who wishes to prevent a conflict or find a solution without recourse to a heavy and costly legal procedure ?
I suggest discussing conceivable solutions together during an “exploratory session” and can advise you as to your expectations in terms of duration and cost, the nature and urgency of questions to resolve and the existence of partners.
Mediation
Your letters contain numerous errors and false ideas that conversation can rectify, but that volumes of writing would not be sufficient to destroy.”Charles Baudelaire, 1861, Letters to His Mother
Based on listening, making the parties aware of their responsibilities, and respect, mediation is a pragmatic, economical, flexible and dynamic means of management, focused on the future. It requires investment, creativity and the good will of all. Mediation appeases and reinforces the confidence of each one in his capacity to handle conflicts.
Jacques Faget, « Médiations, les ateliers silencieux de la démocratie »coll. Trajets, 2010
Hyper technological communication and never-ending appeals are often a source of conflict. Mediation is a digression in virtual communication networks. Real encounters are indispensable in order to observe the conflict with new eyes in order to reflect on the means to put into place a solution.
I regularly evaluate the flexibility and the efficiency of an extra-judicial resolution of conflicts and I design a hand-tailored process, with the goal of helping parties find a solution to their conflict which avoids legal procedure.
Based on listening, making the parties aware of their responsibilities, and respect, mediation is a pragmatic, economical, flexible and dynamic means of management, focused on the future.It requires investment, creativity and the good will of all. Mediation appeases and reinforces the confidence of each one in his capacity to handle conflicts.
The exchange of views is confidential.Each one comes of their own free will and can decide to stop the mediation at any time.
According to FSM https://www.mediation-ch.org, practice has shown that mediation allows for clarification of the conflict and finding solutions for the future in more than 70% of cases.
How does a mediation session take place ?
- At the time of the first interview, with each of the parties to the conflict individually, I identify what must be discussed and clarify expectations. The framework and rules of the mediation are equally set out.
- At a later date, the two parties are brought together and asked to express their points of view, their feelings and what they need.
- The exchanges are guided in a constructive environment, focused on the future and on a better understanding of the reality of the other.
- I accompany people so they find solutions themselves.
- Meetings generally last between one and one and a half hours.
- The number of sessions necessary depends on each situation. In my experience, two or three sessions is sufficient.
Sensitization to the management of conflict
“One cannot resolve a conflict with the same tools that created it.” » A. Einstein
My experience of teaching, of communicating humanitarian values and my client-oriented approach cultivated over twelve years have given me a solid basis for conducting interactive and workshops about conflict resolution and communication techniques. Objectives include the following:
- Preventing and defusing internal conflicts
- Regularly offering concrete and collaborative tools
- Enriching professional practice thanks to collective intelligence
Personal resources
Reading, listening, viewing diverse written or audiovisual media, challenges adapted to all to further respect, listening and interaction
A team retreat in nature to get to know one another better, to reinforce collaboration, teamwork and the pleasure of working together
English 
French